Ordering with STILLFORM
Returns & cancellations
Each print and frame is made to order. Please check the work, size and finish carefully before placing your order.
Change of mind
We do not accept change-of-mind returns once production has begun. If you need to cancel or change an order before production, contact the studio promptly. We assess these requests according to the production status; a request is not confirmed until we respond.
Damage, faults or an incorrect work
If your work arrives damaged, is faulty or does not match your order, contact the studio with your order details and a description of the issue. Photographs can help us assess the problem, but do not replace or limit your consumer rights. We will work with you on the appropriate remedy.
Your consumer rights
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For assistance, email stillform@outlook.com or contact the studio.